Privacy Policy

1. Who we are

PackHunt is a community-driven mobile application that helps users locate trading card stock across UK retailers. The app is operated by Swiftbit Labs Ltd, a company registered in England and Wales. If you have any questions about this policy, contact us at support@packhunt.app.

2. What data we collect

• Account information — email address, chosen username, and account creation date when you sign up.
• Location data — your device's location, accessed while you are actively using the app, to show nearby stores and to verify you are physically present when you report stock or check in. We verify your position on our server and then discard the precise coordinates — we do not keep a record of your exact location.
• Recent store visits — when you are near a store, we may record which store you visited and when (for example, "Smyths Ipswich, 12 minutes ago") so you can report stock for a store you have recently left. These visit records are short-lived: they are automatically deleted within roughly an hour, and the underlying coordinates are never stored.
• Usage data — votes you cast, pins you create or save, check-ins, and your reputation score. These are stored to power the community feed and trust system.
• Device information — platform (iOS/Android) and app version, collected automatically by our crash reporting provider (Sentry) and Expo services to improve app stability and performance.

3. How we use your data

• To provide the core features of the app — the map, stock reports, and activity feed.
• To calculate your reputation score and tier based on your reporting history.
• To send push notifications about stock activity near you, and to remind you to report stock when you are near a store (only if you opt in).
• To let you report stock for a store you have recently visited.
• To detect and prevent abuse of the reporting system.

We do not sell your personal data to third parties.

Stock information within PackHunt is community-driven and may not always reflect real-time retail availability.

4. Data storage and processors

Your data is stored securely using Supabase (database and authentication), hosted on AWS infrastructure in the EU. Payments and subscription management are handled by RevenueCat. We use Google Maps Platform to provide the in-app map — please refer to Google's own privacy policy for how map usage data is handled.

5. Data retention

We retain your account data for as long as your account is active. If you delete your account, your personal information (email, username) is removed within 30 days. Records of stores you have recently visited are automatically deleted within approximately one hour. Anonymised voting data (without user attribution) may be retained to maintain the integrity of the community map.

6. Your rights

Under UK GDPR you have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, email us at support@packhunt.app. We will respond within 30 days.

7. Children

PackHunt is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

8. Changes to this policy

We may update this privacy policy from time to time. We will notify you of significant changes via the app or by email. Continued use of PackHunt after changes are posted constitutes acceptance of the updated policy.

9. Contact

For any privacy-related questions or requests, contact us at support@packhunt.app.